Planet Prestige Privacy Policy

1. About This Policy

We value your interest in Planet Prestige and your visit to our website. Your privacy matters to us, and we want you to feel confident about how we handle and share your personal information.

This policy explains how Planet Leasing Limited collects, uses, shares, and protects your personal information, including when and why it is collected, how it is used and disclosed, and the steps we take to keep it secure.

We may update this policy from time to time. Please check this page regularly to ensure you are happy with any changes. See Section 11 for details about policy updates.

If you have any questions about this policy, including how to update or access your personal information, or if you wish to make a complaint, our contact details are provided at the end of this policy.

2. Who we are

Planet Prestige is a brand of Planet Leasing Limited, which comprises several branches and franchises. For more information, including a full list of group entities, please see Section 13.

Whenever you interact with us, the ‘controller’ of your personal information will be the specific part of our business you are dealing with. The controller decides why and how your personal information is processed.

References to “we”, “our”, or “us” in this policy refer to the relevant entity within Planet Leasing Limited acting as the controller of your information.

3. How and What Personal Information We Collect

We may collect and process the following types of personal information:

Information you provide:
Details you give us directly, such as your name, contact details (phone number, email, address), enquiry details, and your opinions about our products or services. This may be provided via our website, social media, phone, email, or other means.
Information we collect automatically:
Technical data such as your browser and operating system, the website you visited before ours, pages you view on our site, the date and time of your visit, and your IP address. Some of this is collected via cookies (see Section 9.2).
Information from other sources:
We may receive information about you from other Planet Leasing Group companies or third parties, as described above.

For more on how we use your information and the legal bases for processing, see Section 4.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

With Your Consent

To share your details with authorised dealers or suppliers for vehicle orders or call-backs.
To provide brochures or materials you request.
To contact you with marketing information by email, text, post, or phone (see Section 10).

You can withdraw your consent at any time (see Section 8.4).

To Fulfil a Contract

To arrange credit or finance.

For Vital Interests

To contact you about urgent safety or product recall issues or where necessary to prevent harm.

To Meet Legal Obligations

To assist HMRC, the Police, DVLA, or other authorities.
To verify your identity or the accuracy of our records.

For Legitimate Interests

To analyse and improve our marketing and services.
For market research and customer profiling.
To administer our website and internal operations.
For targeted marketing (excluding where consent is required).
To prevent fraud and carry out credit checks.
To communicate with you and manage your queries or complaints.
For network and information security.
For business restructuring or sale.
To improve efficiency and accuracy of our records.
To enforce or defend legal rights.

5. Who May Receive or Access Your Personal Information

Group companies:
We may share your information within the Planet Leasing Group for purposes outlined in this policy.
Suppliers and service providers:
Third parties who help us deliver services (such as vehicle suppliers, delivery companies, IT and marketing services) may access your information as necessary and are required to keep it secure.
Authorised dealers and partners:
Companies within our authorised network may use your information for complementary products and services.
Third-party product providers:
If you enquire about or purchase third-party products or services through us, your details may be shared with those providers. Please review their privacy policies as they may act as independent controllers.
Legal and regulatory disclosures:
We may share your information as required by law, to detect or report crime, enforce contracts, or protect rights, property, or safety.

6. Transfers Outside the UK/EEA

Your information may be transferred outside the UK or European Economic Area (EEA), for example, for secure data backup or if our servers are located abroad. These countries may not have the same data protection laws as the UK.

We will ensure appropriate safeguards are in place, such as contractual protections or adherence to international frameworks, to protect your rights. For more details, contact us using the details below.

If you use our services while outside the EEA, your information may be transferred as needed to provide those services.

7. How Long We Keep Your Personal Information

We only retain your personal information for as long as necessary for the purposes outlined in this policy and to comply with legal obligations.

We may retain your information for up to 7 years after our last interaction with you, especially if needed to establish, bring, or defend legal claims.
Exceptions apply where the law requires a different retention period, where you request erasure and we are not legally required to retain it, or where indefinite retention is allowed with appropriate safeguards.

8. Your Rights

You have the following rights regarding your personal information:

Access:
Request a copy of the information we hold about you.
Correction:
Ask us to correct or update your details if they are inaccurate or out of date.
Withdrawal of consent:
Withdraw your consent for any processing where consent is the legal basis.
Objection:
Object to our use of your information for certain purposes, including direct marketing.
Erasure or restriction:
Request deletion or restriction of your information in certain circumstances.
Data portability:
Request your information in a structured, machine-readable format and have it sent to another provider, where applicable.
Complaints:
If you are concerned about how we process your information, you have the right to complain to the Information Commissioner’s Office (ICO).

We may ask for proof of identity before responding to certain requests. We aim to respond within 30 days.

9. Security, Cookies, Links, and Social Plugins

Security
We use technical and organisational measures to protect your personal information against unauthorised access, loss, or damage. However, transmission over the internet is not completely secure, and you transmit information at your own risk.

If you have an account with us, please keep your password confidential.

Cookies
We use cookies to recognise you when you visit our website. For details, please see our Cookies section.

Links to Other Websites
Our website may contain links to third-party sites. This policy does not cover those sites, and we recommend reviewing their privacy policies. We are not responsible for their content or practices.

Social Plugins
We use social media plugins (e.g., Facebook, Twitter). These are inactive by default and only send data to the social network when you activate them. For more details, see our Cookies section.

10. Marketing

We may collect your preferences to send you marketing communications by email or SMS if you register an account, request a quote, or request a call back. We will only send marketing if you have consented.

You can opt out of marketing communications at any time (see Section 8.4).

We may also use your information for targeted advertising on social media or other platforms, unless you object.

11. Changes to This Policy

We may review and update this policy from time to time. Any changes will be posted on our website and/or sent to you by email. Changes take effect 7 days after posting or notification. Please review this policy regularly. If you do not agree with any changes, please notify us and stop using our services.

12. Contact Us

If you have questions, suggestions, or complaints about how we process your personal information, or if you wish to update your marketing preferences, please contact:

Data Protection Officer
Planet Prestige, a brand of Planet Leasing Limited
Planet House, 91-93 Leigh Road, Leigh-on-Sea, Essex SS9 1JL
Email: gary.bloxham@planetleasing.co.uk
Telephone: 01702 410470

Planet Prestige is a brand of Planet Leasing Limited. For further details about our group companies, please contact us as above.